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operating system error: number=0x00000020 - The process cannot access the file because it is already

May 9, 2008, 10:59 am
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I am trying to create a pretty simple DVD, but keep getting the error message:

operating system error: number=0x00000020 - The process cannot access the file because it is already being used by another process.

I get this error message when trying to render my motion menu. I have tried building a DVD without the motion menu, but instead it seems to get stuck in transcoding. (The status bar looks to be completed, but it then goes backwards and continues with this cycle).

The DVD contents for this DVD include:
- A timeline which is about 24 minutes long.
- A menu created in PhotoshopCS2 with one button which was taken from the library in Encore.
- An asset created in After Effects 7.0 which is the motion part of the main menu (used for both video and audio).

I have rebuilt my DVD about 20 times, changing something slightly each time, but I continue to get the same outcome. These changes include using different Photoshop menus, using different motion menus, and using different videos for the timeline. I have rebooted my computer and have had Encore as the only program running, but still get the same error. Ive also renamed projects.

Im getting pretty frustrated, and could really use some help. I have seen others have had this problem, but their solutions have not worked for me. Any ideas or suggestions would be much appreciated.

Thanks,
Amaris

System Information:
System: Microsoft Windows XP Professional , Service Pack 2 (Build 2600)
 
System Architecture:
              Intel(R) Pentium(R) 4 CPU 2.80GHz
              Total Physical Memory: 2047 MB
Adobe Encore Product Version: 2.0.0.48678
 
DVD Devices Installed:
 Optiarc DVD RW AD-7190A (Firmware 1.01)
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Sense Code 52600

June 21, 2010, 9:00 pm
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Hello ~

 

I was attempting to "build" my DVD project (burning it to a disk) and I got the following message:

 

Encore was unable to complete the operation because of a hardware error (Sense Code 52600). Please contact the hardware manufacturer for more information.

 

Any ideas?

 

Thank you.

 

~ Jeff

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Encore CS6 Missing Library Files Update

May 17, 2012, 9:12 am
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Encore CS 6 Won't Open Up???? "Non Royalty Serialized Mode?????

March 20, 2013, 8:13 pm
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I bought Premiere Pro CS 6  and that program works fine. Encore does not open. All it says is:

 

"Adobe Encore CS6 cannot run in non-royalty serialized mode. The application needs to be serialized with a royalty bearing serial number."

 

 

How can I get this program to open up so I can use it?

 

 

Thanks in advance.

 

 

I have also attached a screenshot for you to see.

 

 

Adam

 

 

Screen Shot 2013-03-20 at 11.06.42 PM.png

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Blu-Ray Error: "Invalid Duration", Code: "13"

January 16, 2016, 11:25 am
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Hello everyone! Adobe encore throws me this error when attempting to do a "build":

 

Blu-Ray Error: "Invalid Duration", Code: "13", Note: Errors in some PGs: End time of preceding display set is too close to the start time of succeeding display set, see trace log for more information.

 

I included an image:

error13.jpg

 

I understand this is a subtitle error, it sounds it is related with the 5 frame gap that must be between Subtitles. When I originally imported the subtitles, a warning symbol appeared in the subtitle track, and where the gaps where less than 5 frames between each subtitle, red marking appeared. I fixed this automatically, and some manual fixing was required. No more red markings are visible, and as you can see in the image, the warning symbol is no longer present, letting me know that the 5 frame gap requisite  is met. So why is this error happening? Is there something I am missing? A fix would be appreciated. If no fix is available, could somebody tell me how to see the trace log as stated by Encores error message? Thank you.

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Trouble downloading Encore full content library

June 2, 2017, 9:52 am
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I am sorry if this is a duplicate question I tried looking for a similar tread but didn't find it.  Is anyone else having trouble downloading the Encore full library from the help page: https://helpx.adobe.com/encore/using/download-library-content.html ?

 

All of my attempts seem to hang at 1.5gb out of 2.7 and stops as if it completed. Opening them reveals the error "Unable to expand "Encorecontent_en-us.zip" into "Download" (Error 2 - No such file or directory)" From my limited IT knowledge, it seems like the download isn't completing properly. Also, adobe chat support is no help on this and pointed me to the forums.

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Getting it all to work right

October 8, 2017, 10:02 pm
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So the title is a bit vague but there is a lot going on so I have no better way to put. Let's start at the beginning.

I have a video that I downloaded that I want to put on a Video DVD. The video is called the Animix Project and if you want a copy to play with it can be found at animemusicvideos.org. It is in an avi container, about an hour long, with the following streams: video - MPEG4, 1.4Mb/s, 512x384(4:3), 23.976fps; audio - MP3, 128 kb/s, 44.1 kHz, stereo

The reason I want a DVD of it is to be able to play it on a CRT TV with a proper sound system. Sounds like a lot of work just to enjoy an old video but most of it is already done, I just need the video encoded on a DVD. I have CS5.5 Master Edition so all tools are available. Here is what I have tried and how it has gone wrong.

First I simply added the video to Encore as an asset, dropped it into a timeline, set the most basic of options so it would build, and let all the rest figure itself out. I ended up with black boxes around the video, no surprise there, and audio that both sounded worse than the original and that was out of sync by the middle of the entire movie.

Second attempt, add in Premier Pro. I imported the file into Premier and used the crop effect's zoom feature to upscale the video to 480. I exported the sequence with the Format set to MPEG2-DVD and the Preset set to Match Source Attributes Highest Quality. A quick preview showed a good looking upscaled video but the audio was again sounding worse than the original, it was set to PCM and 48khz. Still I imported it into Encore and ran a quick build, although I did tell Encore not to transcode the audio this time. It came out looking good, sounding OK, but still had the out of sync audio from the middle on.

Third attempt, mix in Audition. This time I tried to add Audition into the mix to possibly fix the audio sounding so bad. This failed immediately as Audition cannot open an avi file. So onto the next attempt.

Fourth attempt, third party audio software, Audacity. Unlike Audition Audacity will open the audio from an avi file. So I did just that and once opened exported the file as a "WAV (Microsoft) signed 16-bit PCM" file with the Project Rate set at 48 kHz. This audio file sounded just like the original, being a PCM of the original MP3 I would hope it did. I than took the m2v from the second attempt and the wav from Audacity and imported them into Encore. A new timeline and a quick check of the settings, especially telling Encore not to transcode the audio, and another build was complete. And the audio was still out of sync halfway through.

A quick fifth attempt similar to the second was made with the difference being that I used the Adobe Dynamic Link feature to send the sequence directly from Premier to Encore after adding the crop effect for the zoom. Unfortunately I got the same issues as in the 2nd attempt, poor quality audio and out of sync audio.

Other attempts were made while changing the export settings in Premier. These were mostly to get the top quality out of the video and involved topping out the bitrate settings and setting all the high end, and slow, settings to be used. This changed nothing during the Encore build. Another attempt tried using Dolby Digital instead of PCM when exporting the audio in Premier. The same quality drop was noted as before.

 

One quick addition to all this was that any attempt to use a Premier video in Encore failed during the build. I found another post that had that particular problem so I tried all this after adding the video 1 frame from the beginning of the sequence. I compensated when adding the separate audio in Encore by doing the same to the audio file in the timeline. Please note that this only occurred when exporting from Premier was involved and not in the fifth attempt when using Adobe Dynamic Link.

 

So this is where I am at currently. The two major problems to solve are as follows. First and foremost is to fix the audio sync error in Encore. Second is, if necessary to use the Adobe transcribed audio, is to fix the audio quality.

 

I can easily provide any more information if needed.

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I SOLVED THE ERROR CODE 3!!!

August 3, 2018, 2:10 pm
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HOLY COW, I finally discovered the answer for the Error Code 3, guys!  At least for my type of Error Code 3, where it could not open a particular file when trying to burn a blu-ray (either disc or image).

 

In searching for an answer, I just happened to stumble upon the Wikipedia article for Encore, which says that AVCHD 2.0 files are not compatible for burning to blu-ray disc in Encore.  So I decided to go back into Premiere and re-export the timeline to MPEG-2 Blu-Ray, bring those files (m2v and wav) into Encore, and voila - it wrote the ISO, no problem!

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Encore CS6 Functional Content

July 5, 2019, 9:55 am
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Surely there must be somewhere to get the .dmg installer file for the "missing" content?? None of the links work on Adobe's site anymore, and I just lost all my menus and buttons... not sure how or why, but they are gone. People (like me!) are still using Encore CS6, so there must be a resource for these things. Can anyone help? I just need to reinstall my missing content. Thanks.

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Encore Taking Up a lot of Hard Drive Space

May 25, 2010, 11:00 am
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So i was trying out Encore for the first time and decided to try burning a DVD from it to test it. I noticed that as the video was transcoding that I could see my free hard drive space getting smaller and smaller. I thought that after I was finished, if I deleted the Encore that it would free up the space again but that wasn't the case. I tried to burn another video onto DVD to see if it would happen again and it did. Basically I went from 120GB of free space to 60GB.

 

After a few DVDs were burned I uninstalled Encore with the hope that it would free up the space, but again, no luck.

 

So I am about to reinstall it but was just wondering if there is a way to get any hard drive space back and if there is anything I can do to prevent this from happening?

 

Thank you for any help.

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Encore CS6 is asking for a Serial Number when I have Creative Cloud

November 4, 2012, 6:44 pm
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I have the same problem identified here:

 

http://forums.adobe.com/thread/1024884

 

I am running Windows 7 on a new Dell Vostro, have a subscription to Creative Cloud, have never installed a trial version of the software, and recently installed Premier Pro. The first time I try to run Encore, I get the two screens shown in that thread and repeated here:

 

Encore_cannot run.png

"Adobe Encore CS6 cannot run in trial mode. Please relaunch the application and provide a valid serial number."

Encore_wants_serial_number.png

"Adobe Premier Pro. Provide a serial number."

 

I had previously got the problem identified here:

 

http://helpx.adobe.com/premiere-pro/kb/missing-sequence-presets.html

 

Following the recommendations fixed the problem, but still Encore has the same issue.

 

When I access this URL:

 

https://lm.licenses.adobe.com/

 

I get the message:

 

"Congratulations! You have successfully connected to Adobe License Management Server."

 

It appears this is a common problem, but there does not seem to be a common solution. For example, here:

 

http://forums.adobe.com/message/4677807

 

and

 

http://forums.adobe.com/message/4589055

 

I checked and have no "Hosts" file.

 

Further, here:

 

http://forums.adobe.com/message/4677888

 

I have found that waiting or rebooting the PC does not fix the problem.

 

Lastly, I tried that proposed here:

 

http://www.seangw.com/wordpress/2012/08/help-photoshop-cs6-asks-for-serial-number-after-si gning-up-for-creative-cloud/

 

And that did not work either.

 

Illustrator, Photoshop, and Premiere Pro all work fine.

 

So, what is the solution?

 

Update, 2012-11-06. I spent 30 minutes on a chat session with Adobe support. The support person told me emphatically that Encore is not part of Creative Cloud and can be obtained only by buying Premiere Pro and not from the Creative Cloud subscription. To prove the point, the support person pointed me to this page:

 

https://creative.adobe.com/apps

 

Now on that page, Adobe has done something clever and stupid. If you view the page with XP (for example), it does not show Premier Pro because Premiere Pro works only on a 64 bit OS. If you view the same page under Windows 7 it does show Premiere Pro. I think it would be better if Adobe showed the application (possibly greyed out) with a note that it cannot be installed on the PC that is viewing the page. Well, I was having the chat on my laptop (running XP) and I guess the support person was also on XP so the case was proved!

 

But I sent him a link to this page:

 

http://www.adobe.com/products/creativecloud/tools.html

 

However, the support person told me I needed to contact sales. I called them and asked the support guy to wait on the chat session until I had an answer. The lady in sales said that Encore is definitely included in Creative Cloud. But as I was about to relay that information to the support person, he ended the chat session!

 

The pleasant lady in sales said she would transfer me to phone technical support. I was on hold for 60 minutes and had to quit to go and do a task.

 

Perhaps this will be resolved and I shall update this thread ...

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Encore cs6 scaling on 4k display (thinkpad p70)

March 7, 2017, 9:27 am
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Hello,

I have a brand new Lenovo thinkpad p70 with a 4k screen....but, when I try to use Encore, It is not possible to use it.... the charcasters are too small!!!!

Do you know how to set it up?

Thanks

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Can Encore be used to create DVD-Audio discs?

May 18, 2017, 1:13 pm
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Hi,

 

I've recently been interested in creating a DVD-Audio disc (preferably one with a DVD-Video 'session' on the same disc so that it can also be used in both regular players as well as DVD-Audio capable players...to that end, while the DVD-Audio session will have a multichannel LPCM audio track, I'm planning for the DVD-Video session to include a Dolby Digital track for compatibility), and while I know there are software solutions out there for making them, since I already have Encore, I was wondering if it can create DVD-Audio discs. Does anybody know whether it can?

 

Thanks in advance

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DVD is bad quality but original video isn't

June 1, 2017, 4:14 pm
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So I've been trying to make a DVD in Encore CS6 with menus and each time the final product has really bad quality. Either it looks a bit blurry or weird lines appear around edges during camera movements.

 

The video I want to put on is just over an hour and was edited together in Premiere Pro CC. The sequence settings were at 1920x1080 and 30 fps. Obviously the file format for DVDs is different but I've made a DVD before with a sequence in Premiere Pro CS6 at 1920x1080 (might have been 1280x720 can't remember) and at 25 fps and the DVD was fine.

 

Because Premiere CC doesn't support Adobe Dynamic Link to Encore I first rendered to an MP4 in the codec H.264 at 30 fps then just imported the MP4 into encore. The preview looked fine but when it rendered and burnt to DVD weird lines appeared around the edges of what was filmed and the video was constantly bouncing up and down. I'm making the DVD Pal btw.

 

I then tried several times to render from Premiere to an MPEG 2 DVD with various different settings at different frame rates and all had either the weird lines or were just poor quality compared to the MP4 and the original videos that went into the Premiere sequence.

 

Why is this happening? I've even tried putting the MP4 in Premiere Pro CS6 with the same sequence settings that worked with the previous DVD I made and that still didn't work.

 

The MP4 is the only one that looks ok. All of the times I rendered to MPEG 2 they looked bad quality before I even put them into encore.

 

I really appreciate any help.

 

Thanks

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Captioning (subtitles) in Adobe Encore CS6

October 7, 2017, 6:01 pm
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Hi,

 

I'm actually preparing a Bluray Disc with Encore CS6 and need to put subtitles in Persian letters (looking like Arabic et written from right to left). Althought Encore has the language in the list, it writes it from left to right as we do with latin alphabet. The problem is that there's no specific option inside the menus to chose right-to-left paragraph direction like in Premiere Pro CC.

 

Does anyone know how I can make Encore to recongnise a different writing system ?

 

 

Thank you very much !

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Invalid format error code 14 burning blu ray

April 28, 2018, 4:02 pm
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Error Blu-ray Object "Timeline>Hike", Error: "invalid format", Code: "14", Note: "Unknown exception"

It's a typical project with 2 movies and a menu. Movie files are Mp4. Menu was created in Photoshop CC.

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I need help...

March 13, 2019, 9:34 am
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Hi Everyone!

 

I am trying to learn the ropes of using the different apps that adobe offers.  I am actually in the videography business and a friend of mine was using adobe Encoder, After effects and Encore to create menus for a blu ray disc and eventually produce a Blu ray disc.

 

First off, what happened with Encore?  Based on what I have searched, Encore is no longer in development, and they made it part of Premiere.  The thing is that you need to use an old version of Premiere to Use Encore.  My question is what do you use now to produce blu ray discs if you want to use the latest version of Premiere?  Do you just load up the old Premiere?

 

Also, I need help to use color grading.  I just noticed a video that looks amazing.  the link is down bellow.

 

Martha & Tyler's Wedding in Laredo Texas on Vimeo

 

I pretty much want my video to look like that.  How can I get that kind of "movie" look?

 

If anyone can be willing to guide me through some color correcting and also advise on how they are producing their discs please let me know.  I would be very grateful for your support.  I have a google account where I can share my clips with you.

 

Thank you all for your time!

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Optimizing Images for Stills Gallery / Using Stills + Audio Rather than Video?

August 16, 2019, 12:13 pm
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Hi there,

 

I have around 50 images which I'd like to put in a Stills Gallery for a DVD. I am wondering the best way to save these in Photoshop so that I get the best quality, but with the lowest filesize?

 

Also, the project has a lot of deleted interview scenes; for some of these I'd just like to use a still + audio, as I can't fit everything on even a dual-layer disc. Is it possible to use stills + audio, rather than using a framegrab as video (with all of the memory use that entails)?

 

Many thanks

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Change a Motion Menu to a Still Menu for Encore 5.1

August 25, 2019, 3:48 pm
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Hi,

 

Is it possible to change a motion menu to a still menu for Encore 5.1?

 

 

Thanks

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Encore not Building with Music on Menus in BD. Works with SD-DVD

August 25, 2019, 2:13 pm
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Hi,

 

 

After I put together a BD in Encore 5.1 I put music on each menu (mp3 or Wave), When I go to build the DVD, I get an error message (Photoshop File error -1) and it stops building.

 

 

When I remove the music from the menus and I switch it from BD to DVD, it Builds fine (No Errors)

 

 

What do I have to do in BD so it will Build my BD with music on my menus like it does on a regular SD DVD?

 

 

Thanks Advance

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