When sending a project to Encore as a Dynamic Link from Premiere Pro, Encore hangs then a message pops up that it has stopped responding then closes. How do we get this to work?
The computer has an Intel Core i7 processor, 16GB of RAM and is running Windows 7 Pro x64 with Service Pack 1. Adobe CS6 Master Collection is installed. The computer is joined to a Windows Server 2012 domain and the user of the machine has local administrator rights.
The Adobe suite has been uninstalled and re-installed multiple times without success. Sometimes after re-installing, sending a Dynamic Link to Encore will import as expected once, but then after restarting the computer, the problem will occur again. This has been tried with and without installing any Adobe updates. The system has also been wiped and had Windows and all software clean installed on it again which has not resolved the problem.