When i try to import a project into encore i get a message. Encore has encountered an error and needs to close. [..\..\src\AMEpresetProber.cpp-270] What i really need to know is Encore CS6 compatible with Adobe Prem Pro CC 2015. I spent 3 hours 20 Mins on chat last night trying to rectify this prob to be told Chat does not support Encore CS6. This is very frustrating for me as I purchased Prem Pro CC last August 2015 and it has never opened for me. I have tried on several occasions to get it resolved by Adobe techs who have remotely taken over my PC and uninstalled all Adobe products from the PC. Then I had to reinstall all products but Encore is still not working. Any help would be appreciated
[title edited by mod]