I have the current CC and Encore CS6 on Windows 8.1
I have a client who wants two DVDs and one Blu-ray disk. Both were separate exports from PP with the Blu-ray and DVD preset settings.
HERE'S THE WEIRD THING...
Blu-ray and DVD #1 burnt just fine with NO ISSUES.
DVD #2, however, is why I'm writing. I can't get the second disk to burn AT ALL. Encore keeps stopping mid-burn and the error message I get says
"Encore was unable to complete the operation because of a hardware error (Sense Code 37303). Please contact the hardware manufacturer for more information."
Things I've tried:
I tried a different DVD disk in case there was an issue with the first one - same result.
I created a new Encore project and re-imported my DVD file - same result.
I've tried going online and searching specifically for the error code "37303" with no positive results. There are several that offer suggestions which I have tried, but they're more specific to MAC than to PC.
One suggestion was to try the lowest possible burn speed of "1X" - same result there, too.
So, I'm totally confused. This project already burnt successfully twice in both Blu-ray and DVD. It's just the second DVD disk that is freaking out on me. Any suggestions?
Things I'm going to try next.
Re-export my project from PP - same settings.
I don't know if it will work, but I might try using the Blu-ray exported file in my DVD project and see if Encore will transcode it in a way that will work.
I might try exporting from PP in an uncompressed QuickTime or .avi format and letting Encore transcode that.
I will go ahead and throw caution to the wind and try a THIRD blank DVD.
I will try to see if I need to download an updated driver or firmware for my burner.
I'll report on my findings...if there are any positive ones.
I'm hoping SOMEONE will have an answer to this, but based on my search results online, many people have asked but few have gotten satisfactory answers.